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  • Call us on 01273 32 32 32

Shipping + Returns

UK Delivery Options

Standard Delivery £3.95
normally 3-6 working days, Second Class Recorded Delivery

Express Delivery £9.00
normally 1-2 working days via Interlink Express with SMS and Email Notifications

Express Delivery FREE for orders over £50.00 ex VAT to UK mainland
normally 1-2 working days via Interlink Express with SMS and Email Notifications

Order Dispatch Times

Monday - Thursday

For orders received before 12noon Monday – Thursday, goods are dispatched the same day and delivered based on the delivery option chosen and as illustrated above.

Friday - Sunday
We currently do not dispatch order on a Friday, Saturday, Sunday bank and public holidays.  Any orders placed on these days will be dispatched on Monday and delivered based on the delivery option chosen and as illustrated above.

All UK goods are shipped with Royalmail or Interlink Express on a trackable service.

 

EUROPEAN / International Delivery Options

Delivery costs for Europe are based on weight and value of the item and will be calculated at check out with a range of delivery options to choose from.

Order Dispatch Times

Monday - Thursday
For orders received before 12noon Monday – Thursday, goods are dispatched the same day and delivered based on the delivery option chosen and as illustrated above.

Friday - Sunday
We currently do not dispatch order on a Friday, Saturday, Sunday bank and public holidays.  Any orders placed on these days will be dispatched on Monday and delivered based on the delivery option chosen and as illustrated above.

All goods are shipped with Royalmail, Interlink Express, TNT or other courier services dependant on location and on a trackable service.



BeautyPro Ltd cannot be held responsible for any late deliveries aside of the estimated services we offer.



All delivery times are estimated and BeautyPro Ltd cannot be held responsible for any late deliveries aside of the estimated services we offer.



Damages, shortages, missing items or order queries

Claims arising from damages or shortages must be reported to us within 24 hours of receipt of goods and followed in writing to uk@beautypro.com and by telephoning 01273 323232 after this time period we will not be able to process a claim.

If you receive your package damaged or the item with the Tamper Label broken or removed then please refuse the products upon original delivery attempt and ask the delivery person to return the item to sender. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record.


Returns Policy

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date of order, unopened (with any seals and shrink-wrap intact) and we will issue a refund for 75% of the purchase price paid for the item excluding shipping costs.

Due to the nature of cosmetics products and in the interest of hygiene we can only accept the return of opened items if they are found to be faulty by BeautyPro Ltd.  We are unable to exchange items that are not damaged, defective, incorrect or found to be opened or used in anyway.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

via Telephone on 01273 32 32 32 or emailing mail@beautypro.com

  • Please call us stating the reason you would like to return the item
  • Confirm to us that the item is unused and unopened with all packaging intact and re-saleable
  • Provide your order number from your delivery note
  • We will provide a returns reference
  • Re-package the product using strong packaging and ensuring it is sealed
  • Return your item to us using a trackable service

Upon receipt and once inspected by us and if in a re-saleable condition we will issue a refund for the amount owed for the item less any delivery charges.

We do strongly recommend that all returns are packed well and sent via a recorded/tracked delivery service to ensure safe delivery. (Please note: BeautyPro Ltd will not be liable for lost returns.)

Please allow up to 21 working days for action of your return.

Please return your item to:
BeautyPro Ltd, Silveroaks Farm, Hawkhurst Lane, Waldron, TN21 0RS, UNITED KINGDOM

Please note: BeautyPro Ltd will only reimburse the cost of the products at 75% of the value and not any postage or shipping fees.