skincare journal

Customer Service Representative & Sales Progressor

28 Oct 2024

As our Customer Service Representative & Sales Progressor, you’ll be the frontline ambassador for BEAUTYPRO®, handling customer enquiries, supporting the sales team and ensuring smooth sales processes across departments. This role offers room for growth, with a pathway for those eager to advance into Junior Account Manager and National Account Manager positions.

Be the Heart of Customer Service and Sales at BEAUTYPRO®

About Us
BEAUTYPRO® is a multi-award-winning, plant-based skincare brand known for its innovative and sustainable products. Our range is available in leading retailers, including Boots, Superdrug, Sainsbury’s, Ocado, Sephora, Lookfantastic and BeautyBay, with a prominent presence in travel retail. Committed to eco-friendly beauty, our 100% plant-origin face sheet masks and serums are certified by The Vegan Society. We are proud to have pioneered the first biodegradable pouch for face sheet masks, underscoring our dedication to a more sustainable future in beauty.

Role Overview
As our Customer Service Representative & Sales Progressor, you’ll be the frontline ambassador for BEAUTYPRO®, handling customer enquiries, supporting the sales team and ensuring smooth sales processes across departments. This role offers room for growth, with a pathway for those eager to advance into Junior Account Manager and National Account Manager positions.

Key Responsibilities

Customer Communication: Manage inbound enquiries via phone and email, directing queries appropriately while providing exemplary customer service.
Order Processing & Resolution: Process orders, issue refunds, provide tracking information and handle product and stock queries to support an optimal customer experience.
Sales Support: Assist the Head of Sales with onboarding new retailers, updating price lists, driving reviews and managing sample distribution to potential partners.
Marketing Coordination: Work with the Marketing team to share assets, press releases and business updates, ensuring seamless communication with our retailers.
After-Sales Service: Support retailers with issue resolution, order adjustments and post-sale inquiries, fostering strong, long-term relationships.
Organisational Support: Maintain accurate customer price lists and folders and assist with team travel arrangements and booking at optimal rates.

Ideal Candidate

Customer-Focused: Approachable, professional and attentive, with a commitment to providing 5-star customer service.
Organised & Detail-Oriented: Strong ability to multitask across channels and manage time-sensitive tasks with precision.
Proactive Problem Solver: Resourceful, with a solution-oriented mindset and readiness to adapt to changing priorities.
Strong Communicator: Excellent verbal and written communication skills, including a professional phone manner.
Tech-Savvy: Comfortable with Microsoft Office and Google Workspace; knowledge of Shopify and Xero is a bonus.

Why Join Us?
At BEAUTYPRO®, you’ll be part of a collaborative and forward-thinking team that values innovation and sustainability. We’re quirky, fun and committed to our work. Join a supportive team environment where you can grow, contribute meaningfully and help lead the beauty industry towards a more sustainable future.

Become part of a forward-thinking and supportive team at BEAUTYPRO®. If you're ready to make a significant impact in clean skincare and help us lead the way.

Annual Leave:
29 days holiday which includes Bank Holidays and Birthday Friday which is an extra day off for your birthday. 1 day additional annual leave given for each additional year of service to a maximum of 3.

Pension Scheme:
"Opt-in / Opt-out” workplace pension

Benefits: