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Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and phone number (SMS).

When you browse our store, we automatically receive your computer’s internet protocol (IP) address. We also collect information about your browsing behavior, device type, and interactions on our site to help us improve the shopping experience.

Marketing Communications: With your permission, we may send you emails or SMS messages about our store, new products, and other updates via our marketing platform Klaviyo.

We also use tracking and analytics tools such as Google Analytics 4 (GA4), Meta (Facebook and Instagram) Pixel, and may use TikTok Pixel in the future to better understand how users interact with our website and to deliver more relevant ads.

SECTION 2 – CONSENT

How do you get my consent?

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to us collecting it and using it for that specific purpose.

If we ask for your personal information for a secondary reason (e.g., email or SMS marketing), we will ask you directly for your explicit consent or provide a clear opportunity to opt out.

How do I withdraw my consent?

If you change your mind after opting in, you can withdraw your consent for us to contact you at any time by emailing us at hello@beautypro.com or writing to:

BEAUTYPRO Ltd
Enlightened Business Park
Palehouse Common
Framfield, East Sussex
TN22 5QZ

You can also opt out using the "unsubscribe" link in our emails or SMS messages.

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell products and services to you.

Your data is stored securely on Shopify's servers behind a firewall. If you choose a direct payment gateway, your credit card data is encrypted and handled according to PCI-DSS standards.

For more insight, you may wish to read Shopify’s Terms of Service and Privacy Policy.

SECTION 5 – THIRD-PARTY SERVICES

Third-party providers used by us will only collect, use, and disclose your information to the extent necessary to perform their services. These may include:

  • Klaviyo – for email and SMS marketing

  • Meta (Facebook/Instagram) – for advertising and behavioral tracking

  • Google Analytics 4 (GA4) – for site analytics

  • Bazaarvoice – for collecting product reviews

  • Delivery partners – for fulfilment of your orders (e.g., Royal Mail, DPD, etc.)

  • TikTok Pixel (may be added in the future)

Please note that some third-party providers may be located in jurisdictions different from yours or ours. If you proceed with a transaction involving such a provider, your data may become subject to the laws of their jurisdiction.

When you leave our website or are redirected to a third-party service, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 6 – SECURITY

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered or destroyed.

If you provide credit card information, it is encrypted using SSL technology and stored with AES-256 encryption. Although no method of transmission or storage is 100% secure, we adhere to PCI-DSS standards.

SECTION 7 – COOKIES AND TRACKING

Our site uses cookies and tracking tools to enhance your experience, measure performance, and personalise content and ads. This includes cookies from:

  • Shopify (session tracking, cart status, etc.)

  • Klaviyo (email/SMS tracking and segmentation)

  • Meta (advertising and conversion tracking)

  • Google Analytics 4 (behavior tracking)

  • Bazaarvoice (review features)

  • TikTok (once implemented)

We currently do not use a cookie consent banner, but you can manage cookie settings through your browser.

SECTION 8 – AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your country or region, or that you are the age of majority and have given us your consent to allow your minor dependents to use this site.

SECTION 9 – DATA ACCESS & CUSTOMER RIGHTS

You have the right to access, correct, or request deletion of any personal data we hold about you. To do so, please contact us at sales@beautypro.com. At this time, we do not offer a self-service data management portal.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this policy at any time. Changes will take effect immediately upon being posted on the website. Material updates will be communicated prominently on the site.

If our business is acquired or merged, your information may be transferred to the new owners so we can continue selling to you.

QUESTIONS AND CONTACT INFORMATION

If you have any questions or requests about your personal information, please contact:

Privacy Compliance Officer
Email: hello@beautypro.com
Mail:
BEAUTYPRO Ltd
Enlightened Business Park
Palehouse Common
Framfield, East Sussex
TN22 5QZ