SPA at home: THE GLOW EDIT

Eye Therapy: Aqua, Glycerin, Sorbitol, Sodium Polyacrylate, Ricinus Communis (Castor) Seed Oil, Polyacrylic Acid, Octyldodecanol, Kaolin, Cellulose Gum, Acacia Concinna Fruit Extract, Camellia Sinensis Leaf Extract, Aloe Barbadensis Leaf Juice Powder, Retinyl Palmitate, Allantoin, Aluminum Hydroxide, Tocopheryl Acetate, Disodium EDTA, Tartaric Acid, Phenoxyethanol, Hydrolyzed Collagen, Butylene Glycol, 1,2-Hexanediol, Tocopherol, Citronellol, Limonene, Hydroxycitronellal, Linalool, Parfum, CI77891, CI77288.

Hyaluronic Acid Mask: Aqua, Glycerin, Propylene Glycol, Propylene Glycol Dicaprylate/Dicaprate, Polysorbate 80, Panthenol, Hydrolyzed Collagen, Adenosine, Glycine Soja (Soybean) Seed Extract, Caprylic/Capric Triglyceride, Sodium Hyaluronate, Hydrogenated Lecithin, Ubiquinone, Tocopheryl Acetate, Disodium EDTA, Arginine, Carbomer, Hydroxyethylcellulose, Sodium Nitrate, Glyoxal, Benzyl Glycol, Ethylhexylglycerin, Raspberry Ketone, Butylene Glycol, 1,2-Hexanediol, Parfum/Fragrance

Detoxifying Mask: Aqua, Dipropylene Glycol, Glycerin, Methyl Perfluorobutyl Ether, Methyl Perfluoroisobutyl Ether, Disodium Cocoamphodiacetate, Cocamidopropyl Betaine, Betaine, Sodium Chloride, Sodium Polyacrylate, Xanthan Gum, Hexylene Glycol, Phenoxyethanol, Butylene Glycol, Paeonia Suffruticosa Root Extract, Centella Asiatica Extract, 1,2-Hexanediol, Pyrus Malus (Apple) Fruit Extract, Chamomilla Recutita (Matricaria) Flower Extract, Panax Ginseng Root Extract, Punica Granatum Fruit Extract, Hamamelis Virginiana (Witch Hazel) Extract, Rosa Centifolia Flower Water, Lavandula Angustifolia (Lavender) Extract, Caprylhydroxamic Acid, Morus Nigra Fruit Extract, Solanum Lycopersicum (Tomato) Fruit Extract, Melaleuca Alternifolia (Tea Tree) Leaf Extract, Glyceryl Caprylate, Ethylhexylglycerin, Citrus Aurantifolia (Lime) Fruit Extract, Citrus Limon (Lemon) Fruit Extract, Citrus Aurantium Dulcis (Orange) Fruit Extract, Vitis Vinifera (Grape) Fruit Extract, Charcoal Powder, Disodium EDTA, Parfum.

1. Ensure all makeup is removed and cleanse the skin to prepare for mask application
2. Massage the Detoxifying Mask pouch to activate the ingredients
3. Remove the mask from packaging and carefully unfold the mask
4. Place on your face and wear for 10 minutes, allowing the mask to fully foam
5. After 10 minutes has passed, remove the mask and rinse off with warm water.
6. Apply the Hyaluronic Acid Gold Foil Mask to your face, with the foil facing outwards.
7. Wear for 15-20 minutes. Then remove.
8. Massage excess serum into the neck and décolletage.
9. Remove Eye Therapy patches from the packaging and peel off the sheet
10. Place under eyes with the thinner part of the patch in the inner corner of the eye
11. Relax for 20 minutes before removing

UK Delivery

STANDARD TRACKED DELIVERY

£4.95

Expected to arrive approximately up to 2- 4 working days following dispatch.

NEXT DAY TRACKED DELIVERY

£7.95. Orders must be placed before 12pm to receive it the next day. Orders placed after 12pm will be delivered the following day. Orders placed over the weekend will be shipped on Monday (excluding Bank Holidays).

FREE DELIVERY (ORDERS OVER £30)

£0

Expected to arrive approximately up to 4 working days following dispatch.

These delivery methods could be affected during delivery strikes or busy periods such as Christmas. This is out of our control and we will do our best to get your order to you in a timely manner. Any delays will be communicated to you.

Order Dispatch Times

MONDAY - FRIDAY

For orders received before 12pm Monday – Friday, goods are dispatched the same day and delivered based on the delivery option chosen and as illustrated above.

If there will be a delay to your dispatch, this will be communicated to you and you will be provided with an updated timeline.

SATURDAY, SUNDAYS AND PUBLIC HOLIDAYS

We do not dispatch orders on a Saturday, Sunday, bank and public holidays. Any orders placed on these days will be dispatched on the next working day and delivered based on the delivery option chosen and as illustrated above.

All delivery times are estimated and BEAUTYPRO Ltd cannot be held responsible for any late deliveries aside of the estimated services we offer.

CHRISTMAS HOLIDAYS / BUSINESS CLOSURES

Our warehouse is closed over the Christmas period, and occasionally for business closures such as stock take. When the warehouse is closed, this will be prominently displayed on the homepage and checkout to alert you of the delay incurred and when we expect to start processing orders. All orders placed before these dates, will be shipped ahead of closure.

Damaged or Incorrect Delivery Policy

We take great care in packaging your order, but in the rare event your delivery arrives damaged, incomplete, or incorrect, please follow the steps below:

REPORTING A PROBLEM

If your parcel arrives damaged, or if there are missing or incorrect items, we kindly ask that you notify us as soon as possible, ideally within 24 hours of receiving your delivery.

• Contact us by email at hello@beautypro.com

• Or call our team on 01273 32 32 32

While we encourage prompt reporting to speed up resolution, please note that your legal rights are not affected if you contact us after this window. Under UK law, you have up to 30 days to reject goods that are faulty or not as described.

PARCEL DAMAGED DURING TRANSIT

If your parcel is visibly damaged at the time of delivery:

• You may refuse the delivery and ask the courier to return it to sender.

• If you accept a damaged parcel, please note the damage on the delivery record (e.g., via handheld device or delivery slip) and take photos of the packaging and contents as received.

This helps us process claims with our delivery partners.

Returns & Warranty Policy

We want you to love your BEAUTYPRO experience. If for any reason you change your mind, we offer a straightforward 14-day returns policy in line with UK consumer law.

14 DAY CHANGE OF MIND RETURNS

You can return your order within 14 days of receiving it, provided the items are:

• Unopened, unused, and in original packaging

• Accompanied by proof of purchase (e.g., your order confirmation)

For hygiene reasons, we cannot accept returns of opened or used products unless faulty.

Please note, we cannot process returns for items purchased with external retailers.

30 DAY FAULTY ITEM RETURNS

All our products are manufactured to the highest standards. If your item is faulty, damaged, or not as described, please contact us immediately. You're entitled to a full refund or replacement within 30 days of delivery.

Please note, we cannot process returns for items purchased with external retailers.

1 YEAR SKINCARE DEVICE WARRANTY

Our skincare devices come with a 1 year warranty from the date of purchase. This warranty covers manufacturing defects and electrical faults due to normal usage.

Please email us with your proof of purchase, the batch code for your device and a description of the issue. We may ask for photos or videos to help process your claim.

RETURN INSTRUCTIONS

1. Email us at hello@beautypro.com with your proof of purchase and reason for return

2. Package the item securely, including the original packing slip and the returns reference you have been given by our customer service team.

3. Return using a to:

BEAUTYPRO Ltd
Unit 2A
Enlightened Business Park
Palehouse Common
Framfield, East Sussex
TN22 5QZ

We strongly recommend all returns are packed well and sent via a tracked service. BEAUTYPRO Ltd. cannot be held liable for lost returns.

Please allow up to 7 working days for action of your return.